Referrals, Insurance, Billing & Payment
Do I need a referral from a doctor to start physical therapy?
Alaska is a direct access state, which means you don’t need a referral to begin physical therapy. However, many insurance companies still require a referral in order to cover the cost of your visits. We recommend checking with your insurance provider to see if a referral is needed for your specific plan. If you have questions, we’re happy to help you navigate the process!
How much does physical therapy cost?
The cost of physical therapy depends on your insurance coverage and the specific services you receive. We bill using CPT (Current Procedural Terminology) codes, which are standardized codes that describe the various treatments and procedures provided during your visits. Each code represents a different service, such as manual therapy, therapeutic exercises, or modalities like ultrasound, and each has its own cost.
We are in-network with most major insurance companies, so you benefit from network discounts and typically pay lower out-of-pocket costs. However, insurance plans vary widely, so we recommend that you contact your insurance provider directly to confirm your coverage, co-pays, deductibles, and any limits on physical therapy visits.
If you don’t have insurance or prefer to pay out of pocket, we offer competitive self-pay rates, as well as discounted packages and flexible payment plans to make care more accessible. Our team is always happy to help answer any billing or insurance questions you may have.
What do co-pay, deductible, out-of-pocket max, and other insurance terms mean?
Navigating insurance terms can be confusing, so here’s a quick guide to some common ones you might see on your plan:
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Co-pay: This is a fixed amount you pay each time you visit your healthcare provider, like a small fee for your appointment. For example, you might pay $20 per visit regardless of the total cost.
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Deductible: This is the amount you pay out of pocket for healthcare services before your insurance starts to cover costs. For instance, if your deductible is $1,000, you pay the first $1,000 of your medical bills. After that, insurance typically pays most of the costs.
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Co-insurance: This is a percentage of the cost you pay for services after you’ve met your deductible. For example, if your co-insurance is 20%, you pay 20% of the bill and your insurance pays 80%.
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Out-of-pocket maximum: This is the most you will have to pay during a policy period (usually a year) for covered services. Once you reach this limit, your insurance pays 100% of covered services for the rest of the year.
If you have questions about your specific insurance benefits or what these terms mean for your physical therapy, we encourage you to contact your insurance company directly or ask us for assistance.
What if I don’t have insurance...
Can I still come in?
Absolutely. You do not need insurance to receive care at our clinic. We offer affordable self-pay options, including discounted rates and flexible payment plans to help make your treatment accessible. Your health is important, and we’ll work with you to find a plan that fits your budget.
First Appointment, What to Expect?
When should I arrive for my first appointment?
If you have not completed the digital intake and medical history forms that were emailed to you, you must arrive at least 15 minutes early to complete them before your appointment. If you have completed these forms in advance, please arrive about 5 minutes early to check in and get settled. Arriving on time helps us start your evaluation promptly and provide the best care possible.
What should I bring to my first appointment?
To help your visit go smoothly, please bring:
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Photo ID (like a driver’s license)
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Insurance card(s), if you have insurance
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A list of any current medications you’re taking
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Any relevant medical records, imaging reports, or doctor’s notes related to your condition (if available)
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Comfortable clothing that allows easy movement
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Your preferred form of payment to cover any co-pays, deductibles, or self-pay fees
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Questions or concerns you want to discuss with your therapist
Bringing these items will help us provide you with the best and most personalized care.
What should I wear to my appointment?
Wear comfortable clothing that allows you to move freely, like workout clothes or loose-fitting items. Depending on your treatment area, you may be asked to expose certain joints or muscles.
Appointments & Treatment
How long is each session?
Each appointment is 60 minutes. This gives us plenty of time to provide personalized, one-on-one care, including hands-on treatment, exercise, education, and progress tracking — without feeling rushed.
What can I expect during my first visit?
Your first session will include a thorough evaluation, a discussion of your medical history and goals, and often some initial hands-on treatment or movement-based work. We’ll also provide you with a personalized home exercise program to get you started right away. This helps you begin working toward your goals between visits and plays a key role in your overall progress.
Is physical therapy painful?
Physical therapy should not be painful, but you may experience some temporary discomfort, especially when working on areas that are tight, weak, or healing. Our goal is to help you move and feel better, not to cause pain. We always work within your comfort level and encourage open communication so we can adjust your treatment as needed. You're in control — and we’re here to support you every step of the way.
Can I bring my child to my appointment?
Yes! We Love Kids.
We have a dedicated playroom near the gym, and we can bring swings, bouncers, and toys into the private treatment rooms if you need your little one close by. Your comfort and convenience matter to us.
Reschedule & Cancellation Policy
What if I need to reschedule or cancel my appointment?
Life happens!
If you need to reschedule or cancel, we require no less than 24 hours’ notice to avoid a cancellation fee. This allows us to offer your spot to someone else who may be waiting for care. Just give us a call, we’ll be happy to find a new time that works for you.
Office: 907-328-0596
Pelvic Floor
What should I expect during a pelvic floor physical therapy appointment?
During your first pelvic floor therapy session, your therapist will take a detailed health history and discuss your specific concerns and goals. The evaluation may include an external assessment and, if appropriate and with your consent, an internal assessment to check the strength, coordination, and function of your pelvic floor muscles.
If an internal assessment is recommended, please know that your comfort and privacy are our highest priorities. You will be comfortably covered with a blanket at all times, and the exam will be done slowly and gently. Importantly, the decision to have an internal assessment is always yours, and you can decline or pause it at any time. Your therapist will explain the process thoroughly and answer any questions you have to help you feel at ease.
Based on the evaluation, your therapist will develop a personalized treatment plan which may include exercises, manual therapy, biofeedback, and education to improve function and reduce symptoms.